Help Center

Member Handbook

Everything about how INDLOG NETWORK works — services, membership, billing, and troubleshooting.

Services Offered

INDLOG NETWORK connects freight forwarders, NVOCCs, and container operators through four core tools:

Member Directory

A searchable, verified directory of freight forwarders and NVOCCs worldwide. Every listing goes through manual review before it's public.

Freight Quotes

Post a shipment and get responses from verified members, or browse open requests and respond to ones matching your lanes.

Agent Requests

Looking for a partner in another country? Post what you need and reach members who can help.

Service Routes NVOCC Only

A premium feature for NVOCC members to publish their trade lanes — equipment, frequency, and transit time — to the full paid membership.

How It Works

  1. Apply — fill in your company details, choose Freight Forwarder, NVOCC, or Both, and set a password.
  2. Review — our team manually checks every application before approving it. This is what keeps the directory trustworthy.
  3. Approval — once approved, your directory listing goes live and your login is activated.
  4. Membership fee — an annual invoice is issued once approved; billing can happen before or after approval depending on when you pay.
  5. Use the network — browse the directory, post freight quotes or agent requests, and respond to others.

Membership & Billing

How much does membership cost?

Freight Forwarder: $100/year (₹8,000). NVOCC / Tank Container: $150/year (₹12,000). Both: $200/year (₹15,000). Members based in India are billed in INR only, since PayPal isn't available there.

What's the refund policy?

If your application isn't approved, any fee paid is refunded in full automatically. After approval, fees are non-refundable for the current term, but you can cancel auto-renewal any time. Full details are on our Refund Policy page.

How do I pay an invoice?

You'll receive an emailed invoice with a secure payment link — pay by card/PayPal (USD) or UPI/bank transfer/Razorpay (INR).

Account & Login

Why can't I log in?

The most common reasons:

  • Your application is still pending — login only activates once your membership is approved.
  • Wrong email or password — use the exact email you registered with.
  • Application was rejected — you can re-apply with corrected information, or contact us.
  • Too many failed attempts — the login is temporarily locked after repeated failures; wait a few minutes and try again.
How do I reset my password?

Go to Member Login and click "Forgot password?" — enter your email and we'll send a reset link, valid for 60 minutes. If you don't see the email within a few minutes, check your spam folder.

How do I update my company profile or logo?

Once logged in, go to your dashboard → Profile. You can update contact details, address, and upload a new logo (JPEG/PNG/WEBP/SVG, up to 2MB) at any time.

Directory & Enquiries

How do enquiries reach me?

When someone contacts you through your directory profile, they must first verify their own email address before the message reaches you — this keeps spam out. Verified enquiries appear in your dashboard under "Inquiries Received" and are emailed to you directly.

Why don't I see contact details for other members?

Contact information for freight quotes, agent requests, and service routes is only visible to logged-in, paid members — this protects the network from spam and non-serious enquiries.

Freight Quotes, Agent Requests & Service Routes

Does my post go live immediately?

No — every submission (whether a freight quote, agent request, or service route) is reviewed by our team before it's distributed to other members. This keeps the content on the network genuine and useful.

Who can post a Service Route?

Only members whose service type includes NVOCC. It's a premium feature to help NVOCCs publicize their trade lanes to the full paid membership.

Where do I see what's been sent to me or that I've posted?

Each tool has its own dashboard section with "Received" and "Sent"/"Posted" tabs, so you can track everything in one place.

Still Need Help?

If this handbook didn't answer your question, reach us directly — we're happy to help.

Contact Us